Cancellation & Refunds Policy

1. Digital Products

• No Refunds for Downloaded Products: Once a digital product has been downloaded or accessed, no refund will be provided due to the nature of the product.
• Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days. We will verify and issue a refund for the duplicate.

2. Service-Based Orders (e.g., Custom Design Work)

• Cancellation Before Work Begins: If you cancel the service before any work has started, you are eligible for a full refund.
• Cancellation After Work Begins: If cancellation is requested after initial drafts have been shared, only a partial refund (based on work completed) will be issued.
• No Refund After Final Delivery: Once the final files have been delivered, refunds will not be possible.

3. How to Request a Cancellation or Refund

To initiate a request, please email us at support@hellotamizha.com with the following details:

• Order ID
• Reason for cancellation or refund
• Supporting documents (if applicable)

Our team will respond within 2–3 business days.

4. Disputes & Chargebacks

We encourage users to contact us directly before initiating any chargebacks. We are here to resolve your issue amicably and efficiently.